Need to know
FAQ & House Rules
Everything you need to know before, during and after your stay with Aureum Properties.
Frequently Asked Questions
We use a KeyNest location for key collection. You'll receive detailed check-in instructions by email or WhatsApp 48 hours before arrival. Standard check-in is from 3:00 PM and check-out is by 10:00 AM, though early/late options may be available on request.
On-street parking with additional nearby options – detailed guidance provided.
Free cancellation up to 48 hours before check-in for a full refund. No-shows and cancellations made within 48 hours of check-in are non-refundable.
To ensure the comfort and safety of guests with allergies, pets are not permitted at this property.
All Aureum Properties apartments are strictly non-smoking, including e-cigarettes and vapes. A deep-cleaning charge will apply if evidence of smoking is found.
All bills (energy, water, broadband WiFi), hotel-quality linen and towels, a welcome pack, and full access to the apartment's amenities are included. A one-off cleaning fee is added at checkout, shown clearly before you pay.
Guests are welcome, but the apartment must not exceed the maximum occupancy listed on the apartment page at any time, including during visits. Parties and events are not permitted.
Subject to availability, we're happy to extend your stay. Simply message us via the contact page or your booking confirmation email and we'll do our best to accommodate you at the same nightly rate.
House Rules
- Check-in from 3:00 PM, check-out by 10:00 AM (early/late by request, subject to availability).
- Maximum occupancy must not be exceeded at any time, including for visitors.
- No smoking or vaping inside any apartment.
- No parties or events.
- Please treat the apartment and building as you would your own home, and be considerate of neighbours, particularly between 11 PM and 7 AM.
- Report any damage or maintenance issues to our team as soon as possible.
- Pets are not permitted.
Policies
Cancellation Policy
- Free cancellation up to 48 hours before check-in for a full refund.
- No-shows and cancellations made within 48 hours of check-in are non-refundable.
Damage & Security
- A refundable security deposit is required and will be returned following a satisfactory post-checkout inspection.
- Guests are responsible for any damage caused during their stay beyond normal wear and tear.
- All apartments are professionally cleaned and inspected between stays.
Privacy
- Guest information is used solely for booking administration.
- Communal areas of buildings may be covered by building security cameras; apartment interiors are not monitored.